Process • 16+ Years Refined

A clear, risk-free workflow.

From first call to data handover — free diagnosis, fixed quote, secure lab work and pay-only-on-success. Since 2010.

01

Free Diagnosis

Drop off (appointment) or courier your media. We image the drive read-only, identify logical vs hardware failure and report root cause within 24 hours.

  • No charge, no obligation
  • Secure intake & chain-of-custody
  • Advice to stop using the drive immediately
02

Transparent Quote

You receive a fixed price and timeline based on actual fault — never on data size — before we proceed.

  • Firm quote, no hidden fees
  • You approve before work starts
  • Decline = no charge, media returned
03

Secure Recovery

Work in controlled environment with certified tools, donor parts where needed and encrypted staging.

  • SANS-trained engineers
  • Isolated workstations, encrypted storage
  • Strict confidentiality — NDA on request
04

Verify & Return

You review file list / screenshots, provide backup drive and receive data. Pay only on success.

  • Verify before you pay
  • Provide backup drive (or we procure at cost)
  • Pay only if data is recovered
Do — to maximise recovery
  • • Power off the drive immediately on abnormal noise / not detected
  • • Note what happened (drop, water, format, RAID rebuild)
  • • Keep original media as-is — don’t reinstall OS or run “repair” tools
Don’t — to avoid permanent loss
  • • Don’t keep powering a clicking / beeping drive
  • • Don’t open the drive outside a cleanroom
  • • Don’t rebuild RAID or initialise an array without imaging first
By appointment only — call/WhatsApp 8188 8935 before visiting the lab.
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